Security is a problem with outsourcing as Shell found out

Outsourcing can mean many things. Most people when they think of outsourcing, think of all of the jobs that have gone overseas to China and India. Talking to a customer service representative located oversees has been a frustrating experience for most people.

Using US companies to perform work is also common just not as high profile. Shell was using a third party agency to conduct a data indexing project for the company, when one of the employees of the contracted agency, swiped the information of several current and former Shell employees.According to Shell, the third party employee used the social security numbers of four Shell employees to file for unemployment benefits. Once Shell discovered the misuse of employee information, the company investigated the source of the unemployment filings.